Returns Policy

Our returns address is:

Dolly and Dotty
Unit 8,
Industrial House,
Conway Street,
Hove,
BN3 3LW,
United Kingdom

We accept returns within 30 days of receipt. We only accept returns that show no signs of having been worn or washed and that have all tags attached, with the original packaging. Please enclose your packing list, or enough information for us to identify who the return is from, otherwise we cannot guarantee a speedy refund.


We do not offer free returns. The cheapest and easiest way to send a dress back is often to go to your local post office and request 2nd class delivery. Untracked usually has no problem getting back and should be no more than £2.90. Tracked will allow you to have confirmation that it's been returned and should be no more than £3.90.
 


Your refund will normally be processed within 2 working days of the dress(es) being received back. We will refund by the original method of payment and you will receive an email confirming the refund amount. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account. If we decide not to process any refund you will be contacted. If we find that the product has not been returned to us in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product we may reduce the amount of the refund up to the price paid.