Please contact us at if you have any questions, our customer service team will be happy to help you from Monday - Friday, 9:30am - 4:00pm. We aim to respond to all emails on the same business day. We are also available on our live-chat function at the bottom corner. 

Should you wish to exchange an item we recommend to return the original order to us for a refund & to place a new order on our site for the replacement item. We do not offer free returns and recommend to return items with proof of postage in order to be insured in case the return gets lost. 

All items must be returned without showing the signs of tear & wear for us to be able to issue a refund. 

We aim to process returns & refunds within 7 working days of the dress(es) being received back.

Our Returns Address:

Dolly and Dotty
134 Terringes Avenue,
West Sussex,
BN13 1JP,
United Kingdom

Thank you for shopping at Dolly & Dotty!