We aim to dispatch all orders on the same (cut of 2:30pm UK time) or at the very latest next day
As your order is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non-acceptance of an order may take place in the following circumstances [but not limited to]:
• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
International Orders (excluding UK)
For European and Rest of the World orders - our goods might be subject to duty and tax payable once the goods arrive in your country.
The amount of applicable duty varies for each country and may be payable to the courier at the point of delivery. We advise you to review your country's import tax regulation when buying goods from the UK.
To support our international customers, we are not charging the 20% sales tax /VAT. The 20% discount will be applied at the second stage of the checkout once you have entered your delivery address.
Your 100% satisfaction is important for us. We have a 30-day Return & Exchange Policy, since the day item was received.
We only accept returns that show no signs of having been worn or washed and that have all tags attached, with the original packaging. Please enclose your invoice, or enough information for us to identify who the return is from, otherwise we cannot guarantee a speedy refund.
The refund will normally be processed within 7 working days of the goods being received back. We will refund by the original method of payment and you will receive an email confirming the refund amount. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account. If we decide not to process any refund you will be contacted. If we find that the product has not been returned to us in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product we may reduce the amount of the refund up to the price paid.
A contract between you and Dolly and Dotty for the sale of our products will only exist once we confirm your order by emailing you to confirm that your order has been shipped. The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England
Use of this site
The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.
The content of this site is owned by or licensed to Dollyanddotty.co.uk. You may not copy, reproduce, modify, sell display, post or transmit any part of this site without permission of Dollyanddotty.co.uk. You may view pages only for your own personal use. Dollyanddotty.co.uk may suspend, alter, restrict or terminate at any time access to or use of this site.
You warrant that: The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the personal information by contacting us by e-mail. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on firstname.lastname@example.org. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name of the person handling your complaint. We will keep you informed throughout the process.
TO THE FULLEST EXTENT PERMITTED AT LAW, DOLLY AND DOTTY IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DOLLY AND DOTTY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Dolly and Dotty nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Dolly and Dotty does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Dolly and Dotty, its affiliates, directors, employees or other representatives.
Our Company Registration
Dolly and Dotty is a registered trademark of Pure Manufacturing Ltd. Pure Manufacturing LTD is a limited company registered in England and Wales. Company number 09283882.
- Registered office address:
57 Newtown Road, Brighton, United Kingdom, BN3 7BA
- This is NOT a valid return address. Returning an item to this address could incur long delays to your refund. Please find the return address here: Returns & Refunds
- VAT Number: GB 206 4711 34
- If you need to, you can contact us you can do so at email@example.com, or via our live chat, between 9:30am and 4pm Mon - Fri