Our returns address is on the packing list enclosed within the package and is:
Dolly and Dotty
134 Terringes Avenue,
We accept returns within 30 days of receipt. We only accept returns that show no signs of having been worn or washed and that have all tags attached, with the original packaging. Please enclose your invoice, or enough information for us to identify who the return is from, otherwise we cannot guarantee a speedy refund.
We are unable to offer free returns, and any returns sent back to Dolly & Dotty are at the buyer’s expense. Second class untracked postage has no problem getting back to us and should cost about £3.00; second class tracked will be about £4.50 (dependent on weight). For heavier packages we would recommend using an online courier comparison website to find a reasonable price.
The refund will normally be processed within 5-7 working days of the dress(es) being received back. We will refund by the original method of payment and you will receive a "Credit Memo" email confirming the refund amount. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account. If we decide not to process any refund you will be contacted. If we find that the product has not been returned to us in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product we may reduce the amount of the refund up to the price paid.